Leadership

Effective change can’t happen without revolutionary leadership

The mortgage loan process has been the same for too long. It no longer serves the needs of modern consumers — but nothing can change without the tenacity of strong captains steering the ship. Our leadership has recognized an opportunity to revolutionize the way mortgages are done.

Mission Loans is home to caring, experienced, passionate directors who are thinking outside the box and improving the mortgage process for everyone involved. We’ve seen how many factors can get in the way of a great customer experience, and we want to be different. Our company takes a compassionate, caring approach and uses innovative digital tools that enable us to better serve customers.

Our leaders are truly the future of the mortgage banking business.

We’re not afraid to get our hands dirty along the way

You will never find our leadership team operating passively behind closed doors. Our leaders are hands-on individuals who get down in the weeds of day-to-day operations, partnering with staff members in identifying the best mortgage solutions. We build out strategic processes and provide the technology that team members need to best serve our customers — and we know the faces and names of our people. In turn, they feel valued and go on to value their customers.

Meet our fearless leaders

Chad Smith Headshot

Chad Smith,
CEO

Chad Smith isn’t the kind of CEO that only busies himself with big-picture tasks. In fact, you can almost always find him getting his hands dirty and having fun with his teams, as Chad recognizes that happy teams work harder and are better motivated to serve their customers. It’s this passion, energy, fresh perspective, and positive attitude that drive our culture of inclusion and employee satisfaction.

Chad is known for assembling the best teams, which set Mission Loans’ customer experience as the standard of excellence for the rest of the industry.

Dave Norris Headshot

Dave Norris,
Chief Mission Officer

Dave brings more than 25 years of executive experience in the consumer mortgage and technology industries coming from brands including loanDepot, LLC, Nationstar, LendingTree, Discover Home Loans, Qualcomm and Toshiba. In light of recent events, Dave turned his focus to the law enforcement industry and serves on the BOD for WRAP Technologies, the company that invented the Bolawrap, a non-lethal restraint device that presents an alternative to firearms for law enforcement officers.

Dave’s breadth of experience has helped him succeed through numerous credit cycles. He is known for assembling strong teams with a reputation for execution and the Mission Loans team represents the best from each of the organizations he’s been involved with.

Prateek Khokhar,
CFO

Prateek has been in the mortgage finance business since 2003. With nearly 20 years of valuable experience in high-profile mortgage banking roles, he brings a wealth of expertise in debt and equity capital raising, M&A activity, and impressive corporate finance knowledge to Mission Loans. Prateek’s strategic mind helps us grow, meet our company objectives, and maximizes our profitability every day.

Prateek currently oversees all areas of finance, accounting, treasury and payroll at Mission Loans, working with senior leadership as a key strategic partner to grow our lending platform.

Chi Pham Headshot

Chi Pham,
COO

Chi is a dedicated member of the Mission Loans team with over 15 years of experience helping homeowners through the loan lifecycle. She’s determined to re-engineer the loan manufacturing process and has improved the way we interact with our customers by making the application process easier for both our sales teams and our customers. Additionally, she is hyper focused on reducing duplicate work in an effort to increase the efficiency of our operations staff.

Dan Malouff Headshot

Dan Malouff,
EVP Capital Markets

Dan is a seasoned financial expert with tremendous experience and success in capital markets. Over his 30-year career, he has worked with small, entrepreneurial financial institutions as well as large, noteworthy ones, including Bank of America and JP Morgan. In these positions, he contributed to the acquisition of billions of dollars in loans each month and an industry-leading price optimization model. He is a trusted mentor and partner to his team at Mission Loans.

Hans Dumayag Headshot

Hans Dumayag,
CSO

Hans is another one of the friendly faces at Mission Loans that works tirelessly to improve your mortgage experience. He is a pioneer of digital strategy, leveraging data and technology to modernize and simplify the process for you. Hans has even partnered with agencies to flesh out multiple digital pilots, which have since gone to market. His goal is to bring all the best customer service practices to our business by actively looking for inspiration from other industries.

Erica Page Headshot

Erica Page,
SVP, Technology Operations

Erica is a veteran in the mortgage industry with 19 years of service pioneering and deploying the next generation of fintech. Mortgage technology is at the core of her strengths with some of her contributions including digital validations for income and assets, remote notarization, and e-notes, to name just a few. She oversees all technology innovation and strategy, which has resulted in the growth of Mission Loans’ operations.

Erik Yasdanian Headshot

Erik Yazdanian,
VP Production

Erik has earned a reputation for himself as a go-to leader for mortgage and finance solutions. He is a proven leader with nearly two decades of experience across multiple markets, all credit spectrums, and market cycles. At Mission Loans, he takes a thoughtful approach to day-to-day operations to ensure that metrics are not just met but exceeded. He helps us maintain our culture of employee excellence and best-in-class customer service.

Rita Alderete

Rita Alderete,
SVP People Ops

After 20 years of HR experience and 15 years in leadership roles, Rita has made a name for herself as a results-focused leader who consistently hires and retains the best talent. Her retention and motivational strategies help our company attain and keep our most valuable asset: our people. Her creative thinking, problem-solving abilities, and interpersonal communication skills have not only helped our team members — they’ve helped us strengthen our bottom line and meet organizational goals.

Andrew Baeza Headshot

Andrew Baeza,
Corporate Counsel

Andrew started as an auditor in mortgage over 25 years ago. After working in financial services for over a decade, he decided to pursue his law degree. He has represented some of the country’s largest financial institutions in loss recovery and mortgage fraud litigation. With Mission Loans, he then sought to provide the same level of legal representation to a growing mortgage lender. In doing so, he assists executive management in evaluating and minimizing risk to the company.

Holly Guest Headshot

Holly Guest,
Chief Compliance Officer

Holly is the Chief Compliance Officer for Mission Loans and has more than 30 years of experience under her belt. Her tenure in the banking and mortgage lending industry has contributed to her expertise in compliance and risk management. She provides the most updated and reliable guidance on federal and state laws surrounding consumer compliance, ensuring that our team and clients are always in the know.